Effective Date: October 29, 2026
Last Updated: November 2, 2026
1. Introduction
Welcome to NEO Commercial Kitchen Repair (“NEOCKR,” “Company,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your access to and use of our website, neockr.com (the “Website”), including information, content, contact forms, service requests, and other features available through the Website.
NEO Commercial Kitchen Repair provides professional commercial kitchen equipment repair, maintenance, refrigeration, HVAC, ice machine servicing, and related services throughout Northeast Ohio and Western Pennsylvania.
By accessing or using this Website, you agree to comply with these Terms. If you do not agree, please discontinue use of the Website.
These Terms primarily govern Website usage. Any repair, maintenance, or other services performed by NEOCKR may be subject to additional written estimates, service agreements, invoices, or other terms provided to the customer.
2. Services Provided
NEO Commercial Kitchen Repair specializes in the maintenance, diagnosis, and repair of commercial kitchen equipment and related systems.
Our services include, but are not limited to:
- Commercial kitchen equipment repair
- Commercial refrigeration maintenance and repair
- Ice machine servicing and maintenance
- Heating, ventilation, and air conditioning (HVAC) services
- Walk-in cooler and freezer repair
- Preventative maintenance programs
- Commercial kitchen equipment cleaning and maintenance
- Emergency equipment repair services
Services are subject to availability, geographic coverage, technician scheduling, equipment accessibility, and other operational considerations.
Information presented on this Website is intended for general informational purposes and does not constitute a binding offer to perform services.
3. Service Requests and Scheduling
Customers may request information, estimates, consultations, or service appointments through our Website, by telephone, or by email.
Submitting a service request does not guarantee an appointment, technician availability, or a specific response time.
All appointments are subject to confirmation by NEOCKR.
Although emergency services may be available 24 hours a day, seven days a week, response times depend on technician availability, location, weather conditions, equipment requirements, and other circumstances.
NEOCKR reserves the right to decline or reschedule service requests when necessary.
4. Estimates and Pricing
Any estimates, pricing information, or service descriptions provided through the Website are for informational purposes unless expressly confirmed in writing.
Final service charges may depend on factors including:
- Equipment type, condition, and accessibility
- Diagnostic requirements
- Labor and travel expenses
- Replacement parts and materials
- Emergency or after-hours service
- Additional repairs identified during inspection
Where practical, customers will be informed of additional work requiring authorization before such work is performed.
Any applicable diagnostic fees, service charges, payment terms, and cancellation policies will be communicated through the relevant estimate, service agreement, or invoice.
Unless otherwise agreed in writing, estimates are not guarantees of final repair costs.
5. Customer Responsibilities
Customers requesting commercial repair or maintenance services are responsible for providing accurate information concerning their equipment, service location, and reported problems.
Customers must also provide reasonable and safe access to equipment requiring inspection or repair.
Customers are responsible for informing NEOCKR of known safety hazards, existing equipment damage, unusual operating conditions, or other circumstances that may affect technician safety or service performance.
Customers remain responsible for appropriate food storage, temperature monitoring, food safety procedures, and compliance with applicable health and safety requirements.
6. Equipment Repairs and Maintenance
NEOCKR strives to provide professional repair and maintenance services using appropriate industry practices.
However, commercial equipment may experience additional failures due to age, wear, previous repairs, improper installation, inadequate maintenance, or conditions outside our control.
A repair or maintenance service does not guarantee that equipment will remain free from future defects or mechanical failures.
Any applicable workmanship warranties, replacement-part warranties, or other service guarantees will be governed by the written terms provided in connection with the specific service.
Manufacturer warranties may be subject to separate conditions established by the equipment or parts manufacturer.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
7. Emergency Services and Equipment Downtime
NEOCKR understands that equipment failures can disrupt commercial kitchen operations.
While we make reasonable efforts to respond promptly to emergency service requests, we cannot guarantee immediate technician arrival, specific repair completion times, or uninterrupted equipment operation.
Equipment repairs may be delayed by replacement-part availability, manufacturer requirements, equipment conditions, weather, or circumstances beyond our reasonable control.
Customers are responsible for implementing appropriate contingency measures to protect perishable inventory, maintain food safety, and minimize operational disruptions.
8. Website Information and Accuracy
We make reasonable efforts to ensure that information on our Website is accurate and current.
However, service descriptions, availability, geographic coverage, and other Website content may change without notice.
NEOCKR does not warrant that all Website information will always be complete, accurate, or up to date.
We reserve the right to correct errors, update content, modify service descriptions, or discontinue Website features at any time.
9. Acceptable Website Use
Visitors agree to use this Website only for lawful purposes.
Users may not:
- Attempt to gain unauthorized access to the Website or its systems.
- Introduce viruses, malicious software, or harmful code.
- Interfere with Website functionality or security.
- Submit fraudulent or misleading service requests.
- Use automated systems to collect Website content without authorization.
- Impersonate another individual or organization.
- Use the Website in violation of applicable laws or regulations.
NEOCKR reserves the right to restrict access to users who violate these Terms.
10. Intellectual Property
All original content on this Website, including text, graphics, logos, photographs, design elements, and other materials, is owned by NEOCKR or used with permission from the applicable rights holders.
Such materials may be protected by copyright, trademark, and other intellectual property laws.
Visitors may view and print Website content for personal or legitimate business reference purposes.
No Website content may be reproduced, distributed, modified, republished, or commercially exploited without prior written permission, except as permitted by law.
11. Third-Party Websites and Services
Our Website may contain links to third-party websites, services, or resources.
These links are provided for convenience and informational purposes.
NEOCKR does not control and is not responsible for the content, privacy practices, security, or availability of third-party websites.
Accessing third-party websites is at the visitor’s discretion and subject to the applicable third party’s terms and policies.
12. Privacy and Personal Information
When visitors submit service requests or contact forms, we may collect information such as:
- Name
- Business name
- Email address
- Telephone number
- Service location
- Equipment or service information
- Other details voluntarily submitted
Information collected through the Website is used to respond to inquiries, coordinate service requests, communicate with customers, and support legitimate business operations.
Our collection, use, retention, and disclosure of personal information are further described in our Privacy Policy.
By submitting a contact form, you authorize NEOCKR to contact you regarding your inquiry through the contact information provided.
Submitting an inquiry does not automatically constitute consent to receive unrelated marketing communications.
13. Electronic Communications
By contacting NEOCKR electronically, you agree that we may respond electronically regarding your inquiry or requested services.
Communications may include appointment confirmations, service updates, estimates, invoices, and responses to customer questions.
Where applicable, marketing communications will be sent only in accordance with relevant consent requirements and applicable law.
14. SMS Messaging Consent & Opt-In
NEO Commercial Kitchen Repair, Inc., will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can; “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent”. They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy https://neockr.com/privacy-policy/ & Terms, https://neockr.com/terms-of-service/
“By submitting this form and signing up for texts, you consent to receive text messages from NEO Commercial Kitchen Repair, Inc., at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy https://neockr.com/privacy-policy/ & Terms & Conditions https://neockr.com/terms-of-service/
15. Disclaimer of Website Warranties
The Website and its content are provided on an “as is” and “as available” basis.
To the maximum extent permitted by applicable law, NEOCKR disclaims warranties regarding the uninterrupted availability, accuracy, reliability, or security of the Website.
We do not guarantee that the Website will operate without errors, interruptions, or technical difficulties.
This disclaimer applies to Website functionality and informational content and does not replace any applicable written warranty or legally required obligation concerning services performed.
16. Limitation of Liability
To the maximum extent permitted by applicable law, NEOCKR shall not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of, or inability to use, this Website.
This may include damages associated with Website interruptions, inaccurate Website information, or unauthorized access caused by circumstances beyond our reasonable control.
Any limitations applicable to actual repair or maintenance services shall be governed by the relevant service agreement and applicable law.
Nothing in these Terms limits liability that cannot lawfully be excluded or restricted, including liability arising from fraud, willful misconduct, or other conduct for which liability cannot legally be limited.
17. Indemnification
To the extent permitted by applicable law, users agree to indemnify and hold harmless NEOCKR, its owners, employees, and representatives from third-party claims, damages, or reasonable expenses arising from the user’s unlawful use of the Website or material violation of these Terms.
This provision does not require users to indemnify NEOCKR for claims resulting from NEOCKR’s own negligence, misconduct, or violation of applicable law.
18. Website Availability
We strive to maintain reliable Website access but do not guarantee continuous availability.
The Website may occasionally be unavailable due to maintenance, technical issues, security updates, hosting interruptions, or circumstances beyond our control.
NEOCKR may modify, suspend, or discontinue any portion of the Website without prior notice.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Ohio, United States, without regard to conflict-of-law principles.
Any disputes arising from Website use shall be subject to the jurisdiction of the appropriate state or federal courts located in Ohio, except where applicable law requires otherwise.
20. Changes to These Terms
NEOCKR reserves the right to update or modify these Terms at any time.
Changes will be posted on this page with an updated effective or revision date.
Continued use of the Website following publication of revised Terms constitutes acceptance of those changes to the extent permitted by applicable law.
Material changes affecting existing service agreements will be addressed in accordance with the terms of those agreements and applicable law.
21. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.
22. Entire Agreement
These Terms constitute the agreement between Website visitors and NEOCKR regarding use of the Website.
They do not supersede separate written contracts, service agreements, warranties, or other agreements governing commercial repair or maintenance services.
23. Contact Information
If you have questions regarding these Terms of Service, please contact:
NEO Commercial Kitchen Repair
Serving Northeast Ohio and Western Pennsylvania
Phone: 440-265-4201
Email: service@neockr.com
Website: neockr.com
We welcome questions concerning our Website policies, service availability, and business practices.
© 2026 NEO Commercial Kitchen Repair. All Rights Reserved.