Privacy Policy - NEO Commercial Kitchen Repair

Effective Date: October 29, 2026
Last Updated: November 2, 2026

1. Introduction

NEO Commercial Kitchen Repair (“NEOCKR,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or requesting our services.

This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, neockr.com (the “Website”), and through communications related to our commercial kitchen equipment repair and maintenance services.

NEOCKR provides commercial kitchen equipment repair, refrigeration, HVAC, ice machine servicing, preventative maintenance, and related services throughout Northeast Ohio and Western Pennsylvania.

By using our Website, you acknowledge the information practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information when you visit our Website, submit a contact form, request a callback, inquire about services, or otherwise communicate with us.

A. Information You Provide

Depending on how you interact with us, we may collect:

Full name
Business or organization name
Email address
Telephone number
Business or service location
Equipment information
Service requests and descriptions of equipment problems
Appointment preferences
Information voluntarily provided through contact forms or correspondence

We collect this information to respond to inquiries, schedule appointments, provide estimates, coordinate services, and communicate with customers.

B. Information Collected Automatically

When you access our Website, certain technical information may be collected automatically through our hosting infrastructure, security systems, or analytics technologies.

This information may include:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited
Date and time of visits
Referring websites
General geographic location derived from IP addresses
Website interaction and performance information

This information may be used to maintain Website functionality, monitor performance, improve user experience, and protect against unauthorized activity.

3. How We Use Your Information

NEOCKR may use collected information for legitimate business purposes, including:

Customer Communication: Responding to questions, inquiries, callback requests, and service-related communications.

Service Scheduling: Coordinating equipment inspections, repairs, maintenance appointments, and technician visits.

Estimates and Service Administration: Preparing estimates, managing service requests, maintaining customer records, and processing service-related documentation.

Website Improvement: Understanding how visitors interact with our Website and identifying opportunities to improve its functionality and content.

Business Operations: Managing customer relationships, maintaining internal records, and supporting administrative activities.

Security and Fraud Prevention: Protecting our Website, systems, employees, and customers from unauthorized access, misuse, or fraudulent activity.

Legal Compliance: Meeting applicable legal, regulatory, accounting, and recordkeeping obligations.

We do not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent when required by law.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to support Website functionality, improve performance, and understand visitor activity.

Cookies are small data files stored on your device when you visit a website.

Depending on the technologies enabled on our Website, cookies may include:

Essential Cookies: Support basic Website functions, security, and navigation.
Analytics Cookies: Help us understand visitor activity, Website traffic, and page performance.
Functional Cookies: Remember certain visitor preferences and improve Website usability.
Marketing Cookies: May be used to measure advertising effectiveness or deliver relevant advertisements if advertising technologies are implemented.

Our Website uses Google Tag Manager to manage certain Website scripts and tags. Google Tag Manager itself is not an analytics service, but it can be used to deploy analytics, advertising, or other tracking technologies.

The specific cookies and tracking technologies used may change as Website features are updated.

Visitors can manage or disable cookies through their browser settings. Disabling certain cookies may affect Website functionality.

Where applicable law requires consent for nonessential cookies or tracking technologies, we will obtain that consent before activating them.

5. Google Services and Website Analytics

Our Website may use services provided by Google or other third-party technology providers.

Depending on which services are enabled, these technologies may help us:

Measure Website traffic
Understand how visitors navigate the Website
Identify popular pages and content
Evaluate Website performance
Improve Website functionality
Measure the effectiveness of marketing campaigns

Information collected by third-party services may be processed according to those providers’ applicable privacy policies.

For additional information about Google’s privacy practices, please visit Google’s Privacy Policy.

We encourage visitors to review the privacy policies of third-party services they use.

6. Contact Forms and Service Requests

When you submit a contact form or callback request through our Website, we collect the information necessary to respond to your inquiry.

This information may include your name, telephone number, email address, business information, and details regarding the services requested.

Submitted information may be delivered to authorized NEOCKR personnel through email, Website administration systems, or other business communication tools.

We use this information to contact you, answer questions, schedule appointments, and provide information regarding our services.

Submitting a contact form does not automatically enroll you in promotional email or text-message marketing programs.

7. Telephone, Email, and Electronic Communications

When you contact NEOCKR by telephone, email, or through our Website, we may retain information associated with those communications for customer service and business recordkeeping purposes.

If you provide your telephone number or email address in connection with a service request, we may use that information to communicate with you regarding:

Requested services
Appointment scheduling
Technician arrival information
Equipment repair updates
Estimates and invoices
Follow-up questions
Customer service matters

Marketing communications, if offered, will be conducted in accordance with applicable laws and consent requirements.

You may request that we discontinue promotional communications at any time.

Service-related communications may continue when necessary to fulfill an existing customer relationship or legal obligation.

8. SMS Messaging Consent & Opt-In

NEO Commercial Kitchen Repair, Inc., will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can; “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent”. They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy https://neockr.com/privacy-policy/ & Terms, https://neockr.com/terms-of-service/

“By submitting this form and signing up for texts, you consent to receive text messages from NEO Commercial Kitchen Repair, Inc., at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy https://neockr.com/privacy-policy/ & Terms & Conditions https://neockr.com/terms-of-service/

9. How We Share Information

NEOCKR does not sell personal information in exchange for money.

We may share information with trusted third parties when reasonably necessary to operate our business, provide requested services, or comply with applicable law.

These parties may include:

Website Hosting Providers: Companies that provide Website hosting, technical infrastructure, and related services.
Technology Providers: Companies that support Website functionality, analytics, security, and communications.
Service Providers: Authorized contractors, technicians, or business partners involved in fulfilling customer service requests.
Professional Advisors: Accountants, attorneys, and other professional service providers when necessary for legitimate business purposes.
Legal Authorities: Government agencies, regulators, or law enforcement when disclosure is required by applicable law or valid legal process.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

We do not authorize service providers to use personal information for unrelated purposes.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

Secure Website connections using HTTPS
Access controls for Website administration
Security monitoring and protective technologies
Restricted access to customer information
Website software updates and maintenance
Appropriate safeguards for business communications

However, no method of electronic transmission or data storage is completely secure.

Although we take reasonable precautions, we cannot guarantee absolute security of information transmitted through or stored in connection with our Website.

Visitors should avoid submitting sensitive financial information, passwords, or other highly confidential information through general contact forms.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal, accounting, operational, and regulatory requirements.

Retention periods may vary depending on the type of information and the nature of the customer relationship.

For example:

Contact inquiries may be retained for customer service and follow-up purposes.
Service records may be retained to document repairs, maintenance, and customer history.
Financial and transaction records may be retained to satisfy applicable accounting and tax requirements.
Technical and security records may be retained for Website maintenance, troubleshooting, and fraud prevention.

When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable retention obligations.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request information about personal data we maintain
Request correction of inaccurate personal information
Request deletion of personal information, subject to applicable exceptions
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Request information about certain disclosures of personal data

To submit a privacy-related request, please contact us using the information provided at the end of this Policy.

We may need to verify your identity before processing certain requests.

We will review and respond to requests in accordance with applicable law.

13. Children’s Privacy

Our Website is intended for adults and businesses seeking commercial kitchen equipment repair and maintenance services.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

Parents or guardians who believe their child has submitted personal information may contact us using the information provided below.

14. Third-Party Websites

Our Website may contain links to external websites operated by third parties.

These websites may have privacy policies and information practices that differ from ours.

NEOCKR is not responsible for the privacy practices, content, or security of websites that we do not own or control.

We encourage visitors to review the privacy policies of external websites before submitting personal information.

15. Business Transfers

If NEOCKR undergoes a merger, acquisition, reorganization, sale of assets, or other business transition, customer information may be transferred as part of that transaction.

Any such transfer will be handled in accordance with applicable law and appropriate confidentiality and security requirements.

16. International Visitors

NEOCKR primarily serves customers in the United States.

Our Website is operated in connection with our United States business activities.

If you access our Website from outside the United States, your information may be processed or stored in the United States or other jurisdictions where our service providers operate.

Privacy and data protection laws in those jurisdictions may differ from those in your country of residence.

Where applicable, we will comply with legal requirements governing international transfers of personal information.

17. Do Not Track and Privacy Preferences

Some web browsers provide “Do Not Track” signals or other privacy preference controls.

Because there is no universally adopted standard for responding to traditional Do Not Track signals, our Website may not respond to all such signals.

Where applicable law requires recognition of specific opt-out preference signals, we will honor those requirements.

Visitors may also use browser settings and available privacy controls to manage cookies and other tracking technologies.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, Website functionality, technology, or legal requirements.

When changes are made, we will update the “Last Updated” date at the beginning of this document.

Material changes may be communicated through additional Website notices or other appropriate methods when required by law.

We encourage visitors to review this Privacy Policy periodically.

19. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:

NEO Commercial Kitchen Repair
Serving Northeast Ohio and Western Pennsylvania

Phone: 440-265-4201
Email: service@neockr.com
Website: neockr.com

Please include sufficient information in your request so that we can understand and respond appropriately.